General Purpose
To create a fun and energetic shopping environment by delivering excellent customer service, encouraging professionalism and excellence and instilling a selling culture.
Main Job Tasks and Responsibilities
SALES
· Meet and exceed sales goals with an understanding of profitability and the store's bottom line gains and losses.
· Encourage a unique and personalized shopping experience for customers and clients by providing fitting room follow-up, add-on selling and creating client books.
· Motivate and rally associates to increase sales and profitability.
· Review and report on store's ADS, AUR and UPT.
CONSIGNMENT
· Acquire merchandise that reflects our brand and speaks to the unique audience of the store.
· Conduct research to ensure pricing is consistent with modern market prices and fair to both the consignor and customer.
· Be abreast of all current trends and what your customer's wants are.
· Assist clients with their accounts and specific account inquiries.
· Resolve consignor problems or complaints by determining optimal solutions.
OPERATIONS
· Oversee all administrative duties including meeting deadlines and submitting necessary paperwork in a timely manner.
· Monitor and control store expenses, revenue and all other accounting duties.
· Maintain visual standards of the store in terms of cleanliness, merchandising, signage and store layout.
· Secure merchandise by implementing security systems and measures.
· Execute and monitor loss prevention and shrink programs.
· Manage marketing programs including events, promotions and social media outlets.
STAFFING
· Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
· Encourage store employees to take ownership for their performance and career development plans.
· Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
· Develop and implement employee performance evaluations and improvement plans.
EDUCATION AND EXPIRENCE
· Minimum 2 to 3 years of retail management experience.
· Strong leadership skills.
· Ability to effectively teach/develop others to next level.
· Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
· Strong operations experience in receiving, merchandise and inventory as well as front-end management and office management.
· Ability to organize and prioritize multiple tasks in a fast-paced environment.
· Strong interpersonal, motivational, communication and organizational skills.
· The ability to provide outstanding level of customer service.
· An upbeat demeanor, with a sales-oriented personality.
· Stability in employment history
KEY COMPETENCIES
· Good communication skills
· Customer service orientation
· Patience
· Adaptability
· Initiative
· Persuasiveness
· High energy level